Resetting Your Password

Here you can find the instructions for resetting parent, teacher or admin account passwords. Instructions for resetting a student password, i.e. an autogenerated password, can be found here.
  1. In your web browser, go to our Webtool (
  2. 🇨🇳
    If you are using our service in China, go to
  3. Click FORGOT PASSWORD on the front page to open the reset password page.
  4. On the reset password page, enter the email address that is associated with your user account.
  5. Open your email inbox and look for the most recent email from titled "Create a new MoominLS password".
    • If you cannot find the message in your inbox, please check your spam folder.
    • 👉
      You can request, and receive to your email inbox, several reset password links. Only the latest received link will be valid, so make sure you always use the reset password link in the latest email you have received from the service.
  6. Click on the URL found in the email message. Alternatively, you can copy-paste the URL to your web browser's address bar and click Enter.
  7. On the opening webpage, enter your new password (twice) and select "SET PASSWORD" to complete the password reset process.
Requesting password reset link
Requesting password reset link

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